Yesterday, I was on the phone with a agent because my co worker had a work injury so I had to call it in. When she asked me how to spell her last name, I spelled it using other words, so I said “P as in Peter, A as in Apple, N as in Night…” And when I got to U, I said “U as in…. Umbrella.” I was about to say UGLY but I thought that the agent would have taken offense to that. WHEW, dodged a bullet there.